This privacy policy (hereinafter "Privacy Policy") deals with the protection of
Your privacy while You use Our website which is hereinafter referred to as "the
Product" and which is located at: www.convertstudios.com.au. The Product is owned
and operated by: Convert Group Pty Ltd (ACN 68 611 086 367).
We are committed to the protection of Your privacy while You use the Product. This
Privacy Policy only applies to the Product. The Product may contain links to other
websites or applications, but if that is the case, the Privacy Policy does not
apply to any of those linked websites or applications. We gather certain
information from users of the Product, so this Privacy Policy explains what
information we collect, how we use it, and your rights in relation to it. By
continuing to use the Product You acknowledge that You have had the chance to
review and consider this Privacy Policy, and You acknowledge that You agree to it.
This means that You also consent to the use of Your information and the method of
disclosure as described in this Privacy Policy. If You do not understand the
Privacy Policy or do not agree to it then please do not use the Product.
1. DEFINITIONS
"Company IP" includes, but is not limited to, the contents, layout, design,
colours, appearance, graphics and imagery of the Website, Content and Materials as
well as all copyrights, trademarks, trade secrets, patents and other intellectual
property contained in the Product, Content and Materials. "Content" means any
content, writing, images, audiovisual content or other information published on
the Product. "Effective Date" means the date that this Privacy Policy comes into
force. "Items" means any and all of the Product, Content and Materials
collectively. "Materials" means any materials, information or documentation that
We may provide to You in connection with Your use of the Product including
documentation, data, information developed by Us or owned by Us, and other
materials which may assist in Your use of the Product. "Parties" means both You
(the user of the Product) and Us (the owner of the Product) collectively.
"Personal Information" means information that we obtain from You in connection
with Your use of the Product. "Privacy Policy" means this privacy policy.
"Product" means the website including all pages, all sub pages, all blogs, all
forums, all other connected pages and all other connected internet content
whatsoever, the home page or main page of which is located at:
www.convertstudios.com.au. "Third Party Links" means links or references to
websites other than the Website, to content other than the Content or to materials
other than the Materials, none of which are controlled by Us. "Third Party Service
Provider" means a third party, separate from Us or Our company but which provides
services that assist Us in serving You. This may include but is not restricted to
web hosting, IT services, security services, payment processing, deliveries,
customer service, order fulfilment or other services. "Us", "We", "Our", "the
Company" or "the Owner" refers to Convert Group Pty Ltd "Us", "We", "Our", "the
Company" or "the Owner" also includes any employees, affiliates, agents or other
representatives of Convert Group Pty Ltd "You" or "Your" refers to the user of the
Website. "Your Content" means any Content posted to or added to the Website,
Content or Materials by You or by somebody authorised by You or doing so on Your
behalf.
2. INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following
rules of interpretation shall apply:
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring
to a plural include the singular.
III. Words referring to a person or persons include companies, firms,
corporations, organisations and vice versa.
IV. Headings and titles are included in this Privacy Policy for convenience only
and shall not affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that
is reasonably necessary to give full effect to this Privacy Policy and the events
contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to
allow that thing to be done.
3. TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product, We may collect information from You through automatic
tracking systems (such as information about your browsing preferences).
b. In addition, We may collect information that You volunteer to Us (such as
information that You provide during a sign up process or at other times while
using the Product).
c. In order to access some specific features of the Product, You are required to
provide some Personal Information. During this process, We collect some of Your
Personal Information, in the following manner:
I. We will not collect information that identifies You personally, except when You
specifically volunteer that information to Us when using specific Product
features. These specific Product features might include, but are not limited to:
A. receiving notifications by text message or email about events and promotions
B. receiving general emails from Us
C. commenting on Our content such as blogs, articles, photographs or videos, or
participating in Our forums, bulletin boards, chat rooms or other similar features
II. In addition to any Personal Information that You are required to provide in
order to access these additional Product features, in some cases You may be
required to provide more specific information. For example, in order to make
purchases, You may need to provide credit card information, billing information
and postal addresses.
d. From time to time We may request information from You to assist Us in improving
Our Product, Content or Materials. For example, We may ask You to answer some
questions about Your demographics, Your shopping preferences, or Your other
preferences in relation to the Product.
4. COOKIES
a. Cookies are small files stored on Your computer or mobile device which collect
information about Your browsing behaviour.
b. Cookies do not access information which is stored on Your computer.
c. Cookies enable us to tailor our configurations to Your needs and preferences,
in order to improve Your user experience.
d. Most internet browsers accept cookies automatically, although You are able to
change Your browser settings to control cookies, including whether or not You
accept them, and how to remove them. You may also be able to set Your browser to
advise You if You receive a cookie, or to block or delete cookies. However, if You
do this, You may be prevented from taking full advantage of the Product.
5. HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the
internet, or the electronic storage of data, are completely secure. However, we
take the protection and storage of Your Personal Information very seriously. We
take all reasonable steps to protect Your Personal Information.
b. We use appropriate physical, digital, managerial and security systems to store
Your Personal Information and to protect it against unauthorised access,
destruction or disclosure.
6. THIRD PARTIES
a. We may provide some of Your Personal Information from time to time to Third
Party Service Providers so that they can help us to serve You via the Product. In
particular, We may use Third Party Service Providers to assist with information
storage (such as cloud storage).
b. We may provide some of Your Personal Information to Third Party Service
Providers for the purpose of analysing data or tracking usage. For example, We may
use these services to find out where page requests come from, dates and times of
page requests, details of any website that referred You to the Product and other
details about Your usage of the Product. This information enables Us to understand
patterns of usage of the Product, and to improve the Product.
c. We may use Third Party Service Providers to host the Product. If this occurs,
that Third Party Service Provider is likely to have access to some of Your
Personal Information.
d. We may use Third Party Service Providers to fulfil orders in relation to the
Product.
e. For Your information, some of Our Third Party Service Providers may be located
outside Australia and may not be subject to Australian privacy laws. The countries
or regions in which our Third Party Service Providers may be located include:
________
f. However, We only share Your Personal Information with a Third Party Service
Provider if that provider agrees to Our privacy standards as set out in this
Privacy Policy.
g. Notwithstanding the other provisions of this Privacy Policy, We may provide
Your Personal Information to a third party or to third parties in order to protect
the rights, property or safety, of Us, Our customers or third parties, or as
otherwise required by law.
h. We will not knowingly share Your Personal Information with any third parties
other than in accordance with this Privacy Policy.
i. If Your Personal Information might be provided to a third party in a manner
which is other than as explained in this Privacy Policy, You will be notified. You
will also have the opportunity to request Us not to share that information.
7. RELATED ENTITIES
a. We may share Your Personal Information, including Personal Information that
identifies You personally, with any of Our parent companies, subsidiary companies,
affiliates or other trusted related entities.
b. However, We only share Your Personal Information with a trusted related entity
if that entity agrees to Our privacy standards as set out in this Privacy Policy.
8. COMBINING INFORMATION
a. We may combine, link or aggregate some of Your information in order to obtain a
better understanding of Your requirements. This may enable Us to better design the
Product and may also assist with Our business or administration requirements.
9. HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our
Product. We may use Your Personal Information for purposes including but not
limited to:
I. providing customer service to You.
II. marketing and advertising to You including both direct and indirect marketing
and advertising and including marketing and advertising about products that may
interest You based on Your personal preferences or demographics.
III. advising You about updates to the Product or related Items.
10. MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but
not limited to through an ordinary sale of business or of stock, a corporate
reorganisation, a change in control, bankruptcy or insolvency proceedings.
b. In the event that such a merger, restructure or sale occurs as described in the
preceding sub-clause hereof, We may transfer Your Personal Information, including
personally identifiable information, as part of that merger, restructure or sale.
11. INFORMATION YOU RELEASE
You acknowledge and agree that if You publish or submit Personal Information in
publicly accessible sections of the Product (such as forums, bulletin boards, chat
rooms, or other similar sections), then You are solely responsible for the release
of that Personal Information and We are not liable or responsible in relation to
the release of that Personal Information.
12. EMAIL OPT IN/OUT
If You receive an email from Us in relation to the Product and would prefer not to
receive such correspondence in the future, You may follow the instructions in the
email to opt out of future correspondence. You may also contact Us, using the
details at the bottom of this Privacy Policy, in order to opt out of future
correspondence. We will make all reasonable efforts to promptly comply with Your
requests. However, You may receive subsequent correspondence from Us while Your
request is being handled.
13. ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
a. You have the right to request access to any of Your Personal Information which
We are holding.
b. You have the right to request that any of Your Personal Information which We
are holding be updated or corrected.
c. In order to request access, an update or a correction to Your Personal
Information, you may contact us using the details at the end of this Privacy
Policy.
14. DISCLAIMER REGARDING SECURITY
By continuing to use the Product, You agree to the terms of this Privacy Policy.
You acknowledge, agree and accept that no transmission of information or data via
the internet is completely secure. You acknowledge, agree and accept that We do
not guarantee or warrant the security of any information that You provide to Us,
and that You transmit such information at Your own risk.
15. CHANGES TO THIS POLICY
a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express
consent to those changes, then such changes will only apply to any information
that We obtain from You after the date that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product
after the date that the changes take effect confirms that You acknowledge, accept
and agree to those changes.
16. COMPLAINTS
a. We take customer satisfaction very seriously. If You have a complaint in
relation to Our handling of Your Personal Information, We will endeavour to handle
it promptly and fairly. For Your information, an overview of Our complaints
handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim to
review all complaints within 7 days of receiving them (although this cannot be
guaranteed). If necessary, the complaints officer may then refer the complaint to
another section within Our organisation for consideration. If further information
is required, We may contact You to request that information. If We accept fault in
relation to the complaint then We will propose a resolution (which may or may not
be the same as any resolution proposed by You). If We do not accept fault, then We
will contact You to advise You of this. We aim to complete this entire process
within 21 days, provided that We are provided complete information in the first
place (although this cannot be guaranteed). However, if You do not provide
complete information then this is likely to delay the handling of Your complaint.
II. All complaints should be provided in writing either by email or regular mail,
using the contact details at the end of this privacy policy. Describe the nature
of your complaint including any relevant dates, people involved, any consequences
that have occurred, and what you believe should be done to rectify the issue. We
will endeavour to respond within 21 days, although we cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint, You may refer
your complaint to the relevant external dispute resolution organisation in Your
area.
17. CONTACT US
You can contact Us about this Privacy Policy using the following details:
info@convertstudios.com.au
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